customer satisfaction is our priority. Due to hygiene and safety reasons, beauty and personal care products are subject to the following return conditions:
Eligible for Return
- Wrong product delivered.
- Product received in damaged or defective condition.
- Product expired upon delivery.
- Missing items in the package.
Not Eligible for Return
- Opened, used, or tested beauty products.
- Products damaged due to misuse by the customer.
- Items returned without original packaging, labels, or invoice.
- Products purchased during clearance or special sale events (unless damaged or defective).
Return Request Timeline
- Customers must raise a return request within 7 days of receiving the order.
- Clear photos or videos of the product and packaging may be required for verification.
Refund Process
- Once the returned product is received and inspected, refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method used during purchase.
- Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
- Exchanges are available only for damaged, defective, or incorrectly delivered products, subject to stock availability.